How can I withdraw my booking request?

If you’d like to retract a booking request that hasn’t yet been accepted, you’ll need to ask the owner directly. Please note that by submitting the request, you have committed to book and it may not be possible to retract your request.


You can contact the owner by sending a message through Manage my booking or selecting Send email on their property listing. Simply enter your booking reference (e.g. BR123456) and email address to log in.

If your booking request has already been accepted, you can request changes to your stay or cancel your booking online. If your booking was accepted less than 24 hours ago, the cooling-off period will apply, allowing you to cancel and receive a full refund.  
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