How do I know if my booking is confirmed?
When you send a booking request, the property owner/manager has 24 hours to accept or decline your request. The booking is not confirmed until the owner accepts the request.
No money will be taken from your account unless the owner accepts the booking. You may see a pre-authorization on your account, but you won’t be charged unless the owner accepts.
We’ll let you know by email as soon as they respond. If the owner accepts the booking, you’ll also receive a receipt confirming that your payment has been processed.
If you’ve received a quote and paid online, we’ll confirm your booking via email.
If you don’t receive an email from us
- Check your spam folder as it may have dropped in there by mistake
- Make sure you are checking the right email account
- Check with the owner/manager by contacting them through the form on their listing
If you think you’ve booked using an incorrect email address that you can’t access - please contact us.
Remember: please avoid making any travel arrangements until your booking has been confirmed. We advise all travellers who are making a booking to purchase suitable travel insurance to protect you in the event of being unable to travel.
What is a booking request?
My booking request was declined. When will I get my money back?
How can I withdraw my booking request?