Important: The spread of COVID-19 may be impacting your travel plans. To change your travel dates, please contact the owner. We’re doing everything we can to adapt to the rapidly changing government advice and travel restrictions. As such, we are taking steps in these unprecedented circumstances to provide more flexibility to travellers. Visit our help centre to see your options: About the coronavirus outbreak (COVID-19)

I can't find the property I booked online. What should I do?

Owners can take their listings offline for a number of reasons. They might be fully booked, away on holiday, or doing some renovation work.

If you have made a payment, your booking is confirmed even if the property listing is not online.

You can still access your trip details via Manage my booking where you can also contact the owner for further details. If you've made the full payment for your booking, you'll have access to the owner's direct contact details.

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