My booking request was declined. When will I get my money back?

First of all, please rest assured that you haven't been charged a penny. When you make a booking request, your payment is simply held by the bank until the property owner/manager is ready to accept it. In this case, the owner declined the booking request, so we've told the bank to release your payment. 

To clarify:
  • The pre-authorized payment will usually appear in the pending section of your credit card or bank account.
  • If your booking is declined, we automatically release the payment and you won't be charged. 
  • Depending on the processing time of your bank/credit card account, this could take up to seven business days.
  • When the pre-authorized payment is released, it may appear as a refund on your statement or the original held payment will disappear entirely. Either way, your money will be returned to you and you won't be charged anything. 
Remember: it may take your bank up to a week to stop holding the pre-authorized payment. Please contact your bank directly for more information - you can use your confirmation email about the declined booking as proof. 


See more

What is a booking request?

 
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