My booking request was declined. When will I get my money back?First of all, please rest assured that you haven't been charged a penny. When you make a booking request, your payment is simply held by the bank until the property owner/manager is ready to accept it. In this case, the owner declined the booking request, so we've told the bank to release your payment.
- The pre-authorized payment will usually appear in the pending section of your credit card or bank account.
- If your booking is declined, we automatically release the payment and you won't be charged.
- Depending on the processing time of your bank/credit card account, this could take up to seven business days.
- When the pre-authorized payment is released, it may appear as a refund on your statement or the original held payment will disappear entirely. Either way, your money will be returned to you and you won't be charged anything.
What is a booking request?