• My booking was cancelled - where am I going to stay?
• When will I receive my refund?
• How do I contact Holiday Lettings?
• How do I find places suitable and/or adapted for disabled guests?
• How do I report a problem with my stay?
• How do I report the property owner's/manager's conduct?
• Why was my booking request declined and when will I get my money back?
• How are prices for short breaks calculated?
• Why can't I call the property owner/manager before booking?
• How can I withdraw my booking request?
• How can I get a VAT invoice for my booking?
• How do I claim a refund?
• I can't pay the balance for my trip in time, what should I do?
• How do I review a rental?
• Can I pay for my holiday in installments?
• Why was my booking cancelled?
• What is TripAdvisor Payment Protection?
• What if I can't access the property when I arrive?
• How do I know my booking is safe?
• What is TripAdvisor's guest booking fee?
• Why is my quote higher than the rate shown on the listing?
• Do I need a rental agreement before booking a rental?
• Where can I see the owner's cancellation policy?
• Where do I make the balance payment?
• The owner wants to cancel my booking. What should I do?
• What if the owner and I can’t reach an agreement on a damage deposit claim?
• Why have I not received my refund?
• The property owner/manager wants to add a fee to my booking - what are my options?
• The property owner/manager wants to change my booking - what are my options?
• What is the cooling-off period? (For guests)
• I missed my balance payment. What should I do?
• Do I need travel insurance?
• How do private rooms work? (for guests)
• Can I bring a dog or pet to the property I'd like to book/have booked?
• How do I cancel my booking?
• What are the changes to data protection law and how do they affect me?
• How do I log in to Manage my booking?
• How do automated balance payments work?
• How much will I be refunded?
• Where can I find check-in details and other arrival information for my stay?
• Why haven’t I received my damage deposit back yet?
• How do I book a rental?
• Why is my billing agreement with PayPal canceled?
• How do damage deposits work? (for travelers)
• What should I do if an emergency situation might affect my booking?
• How do I make changes to my booking?
• What should I do if my booking is in a hurricane-affected area?
• My flight has been cancelled and I can't go on my holiday. What should I do?
• How do I contact the property owner/manager?
• What should I do if I can’t contact the property owner/manager?
• What is a tourist licence and how does this affect my booking?
• What is a quote? (for travellers)
• Can I confirm my booking instantly?
• How do I pay for my vacation?
• How do I find out more information about the property/my holiday?
• Why do I get an error when I try to pay for my booking?
• I can't find the property I booked online. What should I do?
• What if the property owner/manager asks me to pay in a different way?
• What if I'm asked to pay someone other than the named advertiser?
• How do I know if my booking is confirmed?
• How do I make a Payment Protection claim?
• How quickly will I receive a response?
• What is the difference between 'Book your stay' and 'Contact the owner'?
• How do I know what it will cost for my stay?
• How do I search for a vacation rental?