- About the coronavirus outbreak (COVID-19)
- How do automated balance payments work?
- Where do I make the balance payment?
- How do I make changes to my booking?
- My booking was cancelled - where am I going to stay?
- What is TripAdvisor Payment Protection?
- My flight has been cancelled and I can't go on my holiday. What should I do?
- What are the changes to data protection law and how do they affect me?
- How do I report a problem with my stay?
- What to do if you need to make a complaint?
- How do I review a rental?
- When will I receive my refund?
- How do I contact Holiday Lettings?
- How do I find places suitable and/or adapted for disabled guests?
- How do I report the property owner's/manager's conduct?
- Why was my booking request declined and when will I get my money back?
- How are prices for short breaks calculated?
- Why can't I call the property owner/manager before booking?
- How can I withdraw my booking request?
- How can I get a VAT invoice for my booking?
- How do I claim a refund?
- I can't pay the balance for my trip in time, what should I do?
- Can I pay for my holiday in installments?
- Why was my booking cancelled?
- What if I can't access the property when I arrive?
- How do I know my booking is safe?
- What is TripAdvisor's guest booking fee?
- Why is my quote higher than the rate shown on the listing?
- Do I need a rental agreement before booking a rental?
- Where can I see the owner's cancellation policy?
- The owner wants to cancel my booking. What should I do?
- What if the owner and I can’t reach an agreement on a damage deposit claim?
- Why have I not received my refund?
- The property owner/manager wants to add a fee to my booking - what are my options?
- The property owner/manager wants to change my booking - what are my options?
- What is the cooling-off period? (For guests)
- I missed my balance payment. What should I do?
- Do I need travel insurance?
- How do private rooms work? (for guests)
- Can I bring a dog or pet to the property I'd like to book/have booked?
- How do I cancel my booking?
- How do I log in to Manage my booking?
- How much will I be refunded?
- Where can I find check-in details and other arrival information for my stay?
- Why haven’t I received my damage deposit back yet?
- How do I book a rental?
- Why is my billing agreement with PayPal canceled?
- How do damage deposits work? (for travelers)
- What should I do if an emergency situation might affect my booking?
- What should I do if my booking is in a hurricane-affected area?
- How do I contact the property owner/manager?
- What should I do if I can’t contact the property owner/manager?
- What is a tourist licence and how does this affect my booking?
- What is a quote? (for travellers)
- Can I confirm my booking instantly?
- How do I pay for my vacation?
- How do I find out more information about the property/my holiday?
- Why do I get an error when I try to pay for my booking?
- I can't find the property I booked online. What should I do?
- What if the property owner/manager asks me to pay in a different way?
- What if I'm asked to pay someone other than the named advertiser?
- How do I know if my booking is confirmed?
- How do I make a Payment Protection claim?
- How quickly will I receive a response?
- What is the difference between 'Book your stay' and 'Contact the owner'?
- How do I know what it will cost for my stay?
- How do I search for a vacation rental?