What is the difference between 'Book your stay' and 'Contact the owner'?

For holiday homes offering the online booking service, you have two options: either book and pay online or email the property owner/manager for more details.

Book your stay

This option lets you check the rate and provisionally book by entering your payment details and pre-authorizing a secure online payment. The property owner/manager will have 24 hours to accept your booking request – the payment won’t be taken until the owner/manager accepts.

Contact the owner

If you’re not quite ready to book and have some questions, send the property owner/manager an email.

They may respond with a quote: this confirms your holiday dates, gives you a breakdown of the costs and payment due date, and allows you to pay securely online to confirm your booking.


Please note: wherever you see the Payment Protection logo, to be covered by the policy you must pay online through our website.

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